Return Policy
You may return any product, with the exception of sales items within 14 days of receipt. Items must be returned unused, unaltered and unwashed. All original packing and labelling must be returned or exchanged unless they are faulty.
Any defective products may be returned for replacement or store credit within 12 months of purchase.
Shipping and handling charges are not refunded unless the original item was incorrect or faulty.
You are responsible for the product until it reaches us. Katya Komarova does not accept responsibility for packages we do not ship ourselves. All return shipping costs are to be paid by the customer.
Great quality bags and love all the different chains and straps that make the bags versatile.
The bag receives a lot of compliments and I always tell people who ask where I got it from.
Really excellent customer service - impressively so - not many companies have such great service.
I really like the whole concept with handles, and satisfied with quality.
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