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With our sustainable approach to stock management, some items are made-to-order and can take up to 10 days to produce before dispatch.

Cost:

Within Australia – Standard delivery AUD10

Complimentary delivery for all orders above AUD150

Rest of the world – 40 AUD

Complimentary delivery for all orders above AUD300

IMPORTANT: We are currently not delivering to the Russian Federation

You may return any product, with the exception of sales items within 14 days of receipt. Items must be returned unused, unaltered and unwashed. All original packing and labelling must be returned or exchanged unless they are faulty.

Any defective products may be returned for replacement or store credit within 12 months of purchase.

Shipping and handling charges are not refunded unless the original item was incorrect or faulty.

You are responsible for the product until it reaches us. Katya Komarova does not accept responsibility for packages we do not ship ourselves. All return shipping costs are to be paid by the customer.

Leather Bags

Each Katya Komarova bag can be unfolded by opening press-studs. To clean and moisturise your bag, please open the press-studs and place it flat on a table. You can use a suede rubber brush to clean the inside part of the bag. To moisturise the front side (leather) please use a leather conditioner and a smooth piece of cloth. If you would like us to give your bag a proper clean, you can order a Bag Spa service.

Felt Bags

All felt bags can be treated as your wool clothes. You can either send it off to a dry cleaner or carefully wash it using slightly warm water and shampoo. Dry flat on a towel and steam before folding it back, if needed.

Cotton Straps

All cotton straps can be washed. Please be mindful of the metal snaps, if you are using a washing machine.

Hardware

If your openable ring is lost or broken, please email us at info@katyakomarova.com.

Damages and repair

If your bag or a handle is damaged, please email us at info@katyakomarova.com. It's our highest priority to make your item live long.

For any enquiries please click the Message icon at the bottom of the screen.

If we are offline, please email us to info@katyakomarova.com.

If you would like to talk to one of our team members, please call +61404751925.